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LegalEffective as published on WorthyTen.com

Warranty Policy

WorthyTen Recommerce Pvt Ltd — Coverage, claim process, and exclusions

9843010746Mon–Fri, 9:30 AM – 6:00 PM
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OverviewCoverage by GradeClaim ProcessExclusionsData Responsibility
01

Warranty Policy

Warranty is applicable only to products sold directly by WorthyTen or through authorised WorthyTen dealers, resellers, and online resellers. Warranty is valid only for the original purchaser and the specific product mentioned on the invoice and warranty card. Warranty is non-transferable and becomes void if the product is sold, transferred, or assigned to another individual.

Every eligible product will be provided with a tax invoice and warranty card. The applicable warranty period is specified on the invoice and may vary based on the product grade.

02

Warranty Coverage by Grade

Product GradeTotal WarrantyComprehensiveLabour Only
Grade A1 Year6 Months6 Months
Grade B1 Year3 Months9 Months
Grade C1 Year1 Month11 Months

During the Labour Warranty period, labour charges are waived; however, spare parts and replacement components, if required, will be chargeable.

03

Warranty Claim Process

  • Warranty claims can only be processed upon submission of the WorthyTen original invoice and WorthyTen warranty card.
  • Warranty verification may be conducted using the product serial number, purchase records, or online warranty database.
  • Warranty services are available only through WorthyTen Authorised Service Centres.
  • WorthyTen will first attempt to repair any product with a covered fault. If a warranty-covered defect cannot be repaired, WorthyTen may issue a voucher based on the original purchase value or current market value, whichever is lower, subject to product condition and company policy.
  • No cash or card refund, or monetary compensation, shall be provided under any circumstances.
  • Shipping, courier, pickup, packaging, insurance, and delivery charges related to warranty claims shall be borne by the customer unless otherwise specified by WorthyTen.
  • Warranty repair timelines may extend up to 90 working days depending on product condition, diagnosis, spare-part availability, logistics, and service requirements.

Warranty repair timelines may extend up to 90 working days depending on product condition, diagnosis, spare-part availability, logistics, and service requirements.

04

Warranty Exclusions

Warranty does not cover:

  • Accessories or consumable items including bags, straps, USB cables, AV cables, lens caps, batteries, chargers, flash tubes, fungus, dust accumulation, display vignette, cosmetic wear, or similar accessories, discounted & gift items, and mobile phone charger & cable.
  • For camera products only — camera batteries and chargers, and mobile phone charger & cable, are covered by a one-time replacement warranty within 7 days from the date of purchase.
  • Physical damage, accidental damage, misuse, neglect, abuse, fire, water, liquid damage, electrical disturbances, voltage fluctuations, power surges, or environmental damage.
  • Damage resulting from unauthorised repairs, modifications, tampering, dismantling, rooting, jailbreaking, software alterations, or hardware modifications.
  • Software-related issues unrelated to the original repair or product defect.
  • Damage resulting from customer self-repair attempts or repairs performed by unauthorised service providers.
  • Defects arising from improper storage, mishandling, failure to follow manufacturer guidelines, battery leakage, long-term battery installation during non-use, or similar user-related causes.
  • Replacement products provided under previous warranty claims.
  • Products covered under manufacturer or brand warranty — these shall be repaired according to the timelines and procedures of the respective brand's authorised service centre.
05

Data Responsibility (Warranty Service)

Customers are solely responsible for backing up and removing all personal data, applications, files, photographs, videos, contacts, and other information before submitting any device for repair or warranty service. WorthyTen shall not be liable for any loss, corruption, deletion, disclosure, alteration, or recovery failure of data stored on any device submitted for service.

WorthyTen reserves the right to inspect, diagnose, test, and verify any product before approving a warranty claim, and to modify, amend, suspend, or update this Warranty Policy at any time without prior notice. The latest version published on WorthyTen.com shall govern all warranty-related claims and services.

These Warranty Terms and Conditions apply equally to purchases made online, through authorised resellers, and directly from WorthyTen. By purchasing a product from WorthyTen, the customer acknowledges and agrees to be bound by this Warranty Policy.

Warranty Support

WorthyTen Recommerce Pvt Ltd · Peelamedu, Coimbatore, Tamil Nadu – 641004, India

Monday – Friday, 9:30 AM – 6:00 PM

9843010746 office@worthyten.com